Privacy Policy

Privacy Policy – VornUp

Last updated: April 4, 2025

This Privacy Policy describes how VornUp (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on vornup.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether as a customer, a site visitor, or another individual whose data we process.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or for other operational reasons. When changes are made, we will publish the revised version on our Site, update the “Last updated” date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we regularly collect personal information about you from various sources over the past 12 months. The type of information we collect depends on how you interact with us.

In addition to the specific uses outlined below, we may use your personal information to communicate with you, provide or improve our Services, fulfill legal obligations, enforce our terms of service, and protect our rights, your rights, and the rights of others.

What Personal Information We Collect

Information You Provide Directly

This includes:

  • Contact information: name, address, phone number, and email

  • Order information: billing and shipping address, payment confirmation, contact details

  • Account credentials: username, password, security questions

  • Customer support: messages or details provided when you contact us

Some features may require specific data to function correctly. You may choose not to provide this information, but that could limit access to certain services.

Information We Automatically Collect

We may collect usage data through cookies, pixels, and similar technologies, including:

  • Device and browser type

  • IP address and network connection data

  • How you use our Site and Services

Information From Third Parties

We may also receive your personal information from:

  • Shopify (our platform provider)

  • Payment processors (e.g. bank or card data)

  • Advertising and analytics partners

All data obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process orders and payments

  • Notify you about account and order status

  • Facilitate returns, exchanges, and shipping

  • Maintain your user account and preferences

Marketing and Advertising

We may use your data to:

  • Send promotional emails or SMS

  • Display personalized advertising across platforms
    Legal basis: Legitimate interest in promoting our products (Art. 6(1)(f) GDPR)

Security and Fraud Prevention

We use your data to:

  • Detect and prevent fraud or misuse

  • Protect our platform and user accounts
    Legal basis: Legitimate interest (Art. 6(1)(f) GDPR)

Customer Service and Experience

We use your information to:

  • Respond to your inquiries

  • Improve the quality of our services
    Legal basis: Legitimate interest (Art. 6(1)(f) GDPR)

Cookies

We use cookies to:

  • Enhance your experience on the Site

  • Analyze user behavior

  • Deliver targeted advertising

You can manage cookie preferences in your browser settings. Learn more about Shopify cookies: https://www.shopify.com/legal/cookies

Disclosure of Personal Information

We may share your personal data with:

  • Service providers (e.g. hosting, customer service, logistics, IT)

  • Marketing and business partners

  • Affiliates or subsidiaries

  • Legal authorities, if required

  • In connection with business transfers (e.g. mergers)

We do not sell or share personal data of individuals under 16 years of age without consent.

Third-Party Sites and Links

We are not responsible for the privacy policies of external websites. Any data you share on third-party platforms or social media integrations is governed by their own privacy terms.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of 16. If you believe a child has submitted personal information to us, please contact info@vornup.com.

Data Security and Retention

While we use reasonable safeguards, no system is 100% secure. We retain data as long as necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce our terms

Your Rights (GDPR and other applicable laws)

Depending on your jurisdiction, you may have the following rights:

  • Right to access your personal data

  • Right to deletion ("right to be forgotten")

  • Right to rectification of incorrect data

  • Right to data portability

  • Right to object to or restrict processing

  • Right to withdraw consent

  • Right to opt out of targeted advertising or data sharing

  • Right to appeal a decision or refusal

To exercise these rights, contact info@vornup.com. We may request identity verification before processing your request.

Complaints

If you are not satisfied with how we handle your personal data, you may:

International Transfers

Your personal data may be stored or processed outside your country, including in the United States. In such cases, we use approved safeguards like the EU Standard Contractual Clauses to ensure adequate protection.

Contact

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@vornup.com